About Us The staff at the Preston Model Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us. Preston Model Centre Ltd is registered in England, no 01365706. Our registered address is 16 South Drive, Fulwood, Preston, Lancashire, PR2 9SR, UK. Our VAT registration number is GB 157 0417 76. We are adding to the contents of our online catalogue all the time, and over the next few months we will be adding our entire range. In the meantime, if you can't see what you want, please email us for a quote.

Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. All our prices are quoted in £ (pounds) Sterling. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. Shipping and handling charges and any tax charges will be added to your order at the checkout stage. We accept Switch, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information by using the secure ordering section of our shopping site, or via phone, fax, snail mail if your prefer. Remember - if you enter your credit card details in the secure order section of this site, the details will be securely encrypted before they are sent to us. Sending your credit card details by email is not secure, and we recommend that you do not send details this way.

Shipping And Handling We despatch all goods by secure courier. Shipping and handling charges will be added to your order at the Checkout stage. Generally, our UK shipping charges are as follows: Catalogues, small items and accessories £2.99 Cars, Boats and Planes, £4.99 Helicopter Operating Kits £4.99 Helicopters and Trucks £7.99 We don't charge shipping for Catalogues, small items and accessories when ordered with larger items.

Delivery Schedule We aim to despatch your order within one business day of receipt. UK orders are generally received within 3 business days. International orders are generally received in under 10 business days.

Back Orders If your item is not in stock, we will order it for you. If this causes a delay in delivery, you will be emailed with the option to cancel your order if you would rather not wait. We do not charge for any item until it is ready to ship.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Tax charges are added to your order at the Checkout stage.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. Please see the main website for our returns policy.

Reaching Us If you need to reach us, please email us, or alternatively you can contact us by phone , fax or mail. You can phone or fax us on +44 (0) 1772 723132. Our lines are open from 9AM (GMT) to 5PM (GMT) from Monday to Saturday. Out of hours, please leave a message on our voice message system. Calls are charged at your telephone provider's local, national or international rates, as appropriate. You can write to us (or visit us in person) at Preston Model Centre 245 Fylde Rd Preston PR2 2NH We are open from 10AM (GMT) to 5:30PM (GMT) Monday to Saturday (exc. Thursday). Voice messages, orders and emails received out of hours will be dealt with at the start of the next business day.

Privacy Policy Preston Model Centre do not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Remittance Terms If you opt to receive an invoice and pay by cheque prior to despatch of goods, please ensure that remittances are sent to our main shop at 245 Fylde Rd., Preston, PR2 2NH.