Preston Model Centre Policy

Buying from us

Most radio-controlled models are supplied as kits or "almost ready to run" assemblies. In most cases, you will need to buy additional items to enable you to use the model. Each of the models in our catalogue has details of the "required to operate" items that you need to purchase with the model if you want to operate it "out of the box". You will find these items either as options with each individual model, or in the "Accessories" section within each major section of the catalogue. In addition, we have a separate model "Spares and Accessories" section at the end of the catalogue that lists a number of items that every any modeller needs. To order, you simply follow the on-screen prompts and go to the "Checkout" section of the shopping site where you can see and confirm your order.

Prices

We won't be beaten on price!! If you find you can buy the same products at lower prices anywhere else in the UK, just show us where and we'll match the price!

Advice

Our advice to customers is free. If you want to enquire about any of our products, please contact us by email or click here for other contact details and opening hours.

Credit Cards

We only charge your credit card on the day goods are despatched. Your details are encrypted before you send them to us from the online shop.

Mistakes

Unfortunately, they happen. If you find you have made a mistake when ordering from our online model shop, please help us to help you by emailing or calling us immediately so that we can correct the order before it is despatched.

Refunds

We sincerely hope it won't happen, but if you are dissatisfied with the goods that are shipped, please do not hesitate to contact us by email or click here for other contact details and opening hours.

In the unlikely event that the goods we supply are faulty, damaged in transit, or wrongly supplied, we will offer you the choice of a direct replacement (subject to availability) or a full refund. We will make suitable arrangements for a courier to collect the goods.

If you order the wrong goods, we will exchange them for your corrected order, provided that we receive the original goods (carriage and handling paid) in original condition. If the goods you want are more expensive than those you ordered, we will charge you the difference. If the goods you wanted cost less than the ones you ordered, we will, of course, refund the difference. All replacement goods are subject to our normal shipping charges.

All refunds will be made within 10 business days of the goods being returned to us, but you should note that refunds to some accounts may take a few days longer to reach your account.

None of the above affects your statutory rights. All sales are governed by the relevant UK law.